End User Satisfaction Surveys

End User Satisfaction Surveys measure the performance of ITS staff in three areas:  the overall end user experience, customer service skills, and satisfaction with the helpdesk process.  These surveys are sent to a random sample of individuals using the ITS helpdesk.

End User Satisfaction for Current Month

2007

January, February, March, April, May, June, July

2006

January, February, March, April, May, June, July, August, September, October, November, December

2005

July, August, September, October, November, December